Everyone's got questions! Here are a few of the common ones, hopefully we can provide some answers!
We do ship across Canada. However, because some box items are perishable they require two-day shipping in order to maintain freshness. If you want to ship to a remote location then we do not recommend purchasing the PEI in a Box – Lobster Edition.
We recommend masks be worn while moving around. Once seated, masks can be removed.
We will cancel the event and offer you the opportunity re-schedule to a later date or refund your ticket.
No, we do not ship internationally at this time.
This is an unfortunate quirk in our system as it estimates shipping time based on the day of the week you are purchasing and the number of business days available to the shipping company. Regardless of your purchase date, we only ship on Mondays and Tuesdays in order to ensure the package arrives in 2-3 business days. We recommend you ignore the estimated arrival time, a confirmation of your order being shipped will be emailed to you along with a tracking number.
No, we cannot make this guarantee. We ship with FedEx or Canada Post depending on your address and the product you purchase. A tracking number is provided with an estimated arrival time from the carrier is emailed to you when the item is processed for shipping.
Parking is available. After you purchase tickets, you’ll receive emails with meeting points and parking options in the area.
Yes, the majority of our tours are kid-friendly. We encourage children to join most of our tours and reduced pricing may be offered in some cases. We can substitute non-alcoholic beverages on food tours that stop at breweries.
Absolutely not! Our food tours combine architectural commentary, historical facts, local culture and culinary insight. You’ll be eating our amazing foods while taking in the sites and learning all about the Island from a local guide.
Please be sure and let us know if you (or anyone in your group) has a dietary restriction (e.g. vegetarian, diabetic, allergy, etc.) when you purchase your tickets. As long as we know in advance, we can try and accommodate your needs.
Yes, advance ticket purchase is required. Events typically sell out quickly. To maximize your chances of getting the date, time, and number of tickets you prefer, please book well in advance.
We do not provide a waiting list. If a date and time is sold out, there is always a good chance that we will add an additional tour on that day. Please email us to let us know what date you are interested in if you do not see availability.
Gratuities are greatly appreciated, although not mandatory. The standard gratuity in the service industry is 15%-20%.
Yes, bathrooms are available during the experience.
The tours are held rain, shine, or snow. We advise to check the weather conditions for your days event and dress appropriately. In the event of inclement weather, we will contact you to discuss options.
Many of our experiences can accommodate people with limited mobility. We do our best to make it clear on the experience description. Unfortunately, our food tours make stops at many heritage buildings and some of these locations have multiple stairs and they do not have lifts available.
Please contact us and we will do our best to provide a translator for your experience if you require it. This will depend on the experience, for example, we can arrange a french speaking guide on our walking food and beverage tours.
We absolutely do! We can accommodate a variety of special requests (family reunions, Birthday parties, out of town guests, corporate, conventions, festivals, parades, grand openings and more).
You should bring a camera to record each wonderful moment! We also recommend bringing a reusable bottle for drinking.
During spring and summer months, we recommend an application of sunscreen on exposed parts of the body and a lightweight pair of sunglasses. Umbrella’s are always a good idea to pack as well.
During fall and winter months, it’s important to wear and an extra layer of clothing and consider bringing a hat and gloves.